wellsby Book setup call
Existing number remains customer-facing Approve before launch Wellsby runs the test

Trial active - Wellsby setup is now being prepared.

Recovery desk setup

Trial active. Your Wellsby recovery setup is next.

No action is needed on this screen yet. Your existing number remains the number customers call. Wellsby prepares everything; your only activation task is one easy missed-call forwarding step when we send it.

ReferenceChecking
Current statePreparing setup
Next actionWellsby prepares your hidden recovery destination

What happens next

Wellsby does everything except one easy forwarding step.

  1. 1Setup receivedYour approved SMS and lead delivery details are saved.
  2. 2Wellsby prepares the hidden destinationWe configure the private recovery path behind your existing number.
  3. 3You connect forwarding, Wellsby tests itYour phone should ring first. After your one easy forwarding step, Wellsby runs the final test call and confirms go-live.

Call forwarding setup

First, check your Wellsby backup number.

This is the backup number Wellsby provisioned to receive missed or unanswered calls. It is not the public number customers call. Your normal business number still rings first; only missed calls should forward here.

Wellsby backup number Preparing Wellsby will show the exact backup number here once provisioning is ready.
Dial this on your own phone Waiting for backup number The code includes your Wellsby backup number. Dial it from the phone/network your customers already call.
  1. Open the Phone app on the device or line your customers already call.
  2. Tap Keypad and enter the exact code shown above.
  3. Check the code contains your Wellsby backup number, then press Call.
  4. Wait for your network confirmation message before returning to Wellsby.
  5. Run the test call from another phone: your normal number should ring first, then Wellsby should catch the missed call.

Before changing forwarding

  • Do not use 'divert all calls'.
  • Your normal business phone should ring first.
  • Nothing goes live until your forwarding step is connected and Wellsby verifies the test call.

Want help now?

If you are unsure about your provider, switchboard, VoIP system, or landline, book a setup call. Use the assisted setup path and Wellsby can assist with setup.

Book setup call Email Wellsby
Show provider forwarding details

Connect your existing number only when Wellsby gives you the hidden destination. This is the one customer step. Your normal business number remains the number customers call, and Wellsby only catches calls you miss after missed-call forwarding is connected.

  • Wellsby is preparing your hidden recovery destination. Wait for your one-step forwarding instruction before changing forwarding.
  • Mobile: use conditional forwarding for no-answer, busy, and unreachable calls.
  • Landline or BT-style line: use missed-call diversion guidance and ask Wellsby for support before changing anything.
  • VoIP, answering service, switchboard, or not sure: use the assisted setup path.
I have connected forwarding — Wellsby can verify the test

Use this after you have completed the one forwarding step. Wellsby will then verify by calling your normal business number from another phone and checking backend evidence.

Wellsby will run/review the test evidence before approving go-live.

You can close this page safely. Wellsby will contact you before anything goes live.